About the role
Lead Company's client experience and strategic account relationships across conferences, executive boardrooms, and international business events. The role will ensure major clients receive a high-value experience while creating opportunities for retention, account expansion, and long-term partnerships.
Your key responsibilities
- Manage relationships with key sponsors, partners, and corporate clients.
- Understand client objectives and ensure commitments are delivered effectively.
- Develop account-growth and retention strategies for major clients.
- Serve as a senior point of contact throughout the client journey.
- Work with commercial, production, marketing, and operations teams to ensure seamless delivery.
- Conduct post-event reviews and identify opportunities for repeat engagement.
- Resolve escalated client issues professionally and efficiently.
- Monitor client satisfaction and service standards.
- Identify opportunities to expand accounts across multiple conferences and markets.
- Build long-term relationships with senior corporate stakeholders.
Qualifications and skills
- 8–10+ years of experience in key accounts, client experience, customer success, or B2B relationship management.
- Experience in conferences, exhibitions, professional services, or related industries is strongly preferred.
- Proven ability to manage high-value corporate clients.
- Strong stakeholder-management and relationship-building skills.
- Excellent communication, negotiation, and presentation abilities.
- Commercially minded with a strong understanding of account growth.
- Strong problem-solving and conflict-resolution skills.
- Ability to work effectively with cross-functional teams.
- Excellent spoken and written English.